The Ukulele Shop The Ukulele Shop
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About Us
The Ukulele Shop is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page, or call us on 020 8123 9329.

Our main office is based in Germany:
The Ukulele Shop, Richard Davies, Belforter Str. 16, 10405 Berlin Germany
Please note this is an office only, and is not open to the public.

Phone: 020 8123 9329
Email: info@theukuleleshop.co.uk

Our Registered UK address is:
The Ukulele Shop Ltd, 75 Park Road, Beeston, Nottingham, NG9 4DE United Kingdom
Please note this is a registered office only, and is not open to the public.

Registered in England. Company No: 5341741
VAT No: GB 853 6254 16
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We will normally send your order to you in 3 - 8 business days .

Our orders will be shipped from our office in Germany.

We aim to send larger items (ukuleles, cases etc) by DHL, fully insured. You will therefore need to sign for delivery. It is your responsibility to make sure the item is sent to an address where someone wil be available to receive it and sign for it during normal working hours.

Smaller items, such as strings and books, are usually sent via normal First Class Mail.

Please contact us for shipping costs outside Europe.
Delivery Schedule
We try to dispatch orders within 48 hours of receipt where possible. Sometimes this is not possible, in which case the order will be despatched as soon as is possible.

In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most large items are sent via DHL and are insured against loss or damage. You must inspect the items for damage before you sign for delivery.
Back Orders
If your item is not in stock, we will back order for you. Please contact us on 00 44 (0) 20 8123 9329, or email info@theukuleleshop.co.uk
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
Once you place an order at our website, you will be taken to PayPal's secure site to complete the transaction and make payment. PayPal ensure all details are encrypted and secure. We do not hold any credit card details.

Paying through PayPal is very easy and secure. You can choose to pay using any major credit card, or using your PayPal account if you have one. A PayPal account is NOT necessary however.

Customers are also always welcome to call us on 020 8123 9329 and pay by credit card over the phone.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0208 123 9329 (International +44 208 123 9329).

Our registered UK office address is 75 Park Road, Beeston, Nottingham, NG9 4DE. Please note this is a registered office only, and is not open to the public.

For our German office, please write to Richard Davies, Belforter Str. 16, 10405 Berlin, Germany.
Privacy Policy The Ukulele Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
In accordance with consumer protection (Distance Selling) regulations 2000, the consumer has seven working days in which to cancel the contract of sale (without reason), starting from the day after receipt of goods. Any claims for damage, non-functionality and mis-shipping must be made within 7 days of receipt. After this date, faulty goods returned within a reasonable time will be refunded in full or replaced as compliant with the amended Sale of goods Act 1979. Goods returned as faulty that are found to be in good order with no defects may incur a service charge. Any goods returned without prior authorisation will be rejected. Subjective issues, such as playability or action, do not constitute as faulty.

It is the consumer's responsibility to pay for carriage on all returned goods (unless the goods are being returned to us as faulty). The consumer is also responsible for ensuring safe delivery of the returned item(s). A full refund for the item(s) will always be given within 30 days of cancellation of the order. Opened software will be accepted for credit if the software is proven to be faulty under manufacturers terms. These terms and conditions do not affect your statutory rights. All goods are sold subject to the The Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, the Unfair Contract Terms Act 1977. E&OE. and the Distance Selling Act 2000.